Is there a "long contract" term?
No - you are not committed in this way. There are no long contract commitments. Your service is provided on a month-to-month basis. If you find that you are not satisfied, you may cancel at anytime.
Why should I choose your company?
We have very low, competitive prices.
You can use your existing equipment - another way of saving money.
We have an excellent reputation within the telecommunications industry.
Our support reply times are swift and are available 24 hours a day, 7 days a week--very few companies are so available to their customers.
We have made every effort to make our service easy to use.
How is using your service different from ordering from the telephone company?
There are other national telephone companies that offer toll-free services, but we have shown ourselves to be competitively priced and innovative by developing sophisticated technology that works with a toll-free number and provides other features--our customers may also create an auto attendant menu, recording greetings or set up voice mail, set different ring-to numbers, or obtain real-time caller ID information.
How many calls might I receive at one time?
Our advanced digital processing equipment accepts and manages multiple incoming calls, for which incoming lines are allocated based on need; that means that the answer to this question varies according to your specific incoming demands. Our allocation system is far more sophisticated than the kind that would make each customer work with a specific number of lines. If, however, your business needs include receiving above a couple hundred calls a day or several calls in the same minute, simply let us know and we'll calculate your particular allocation needs.
Can I use my existing toll-free number with your services?
Absolutely. Your responsibility will only involve changing that number from your current provider to our company's service; as long as they permit you to take the number with you, we are able to arrange for the reallocation of the number with your existing provider. Simply be sure to inform us that you would like to use your existing toll free number from the outset, and we'll send you any relevant forms to sign upon receipt of your order.
Can I get a specific toll-free number?
Certainly! Most who work in the telecommunications industry refer to custom telephone numbers as "vanity numbers." We offer a complimentary search tool on our website which permits you to determine which numbers are available in the public database. The results that appear as a result of this search tool would be precisely the same if you conducted it with any other telecommunications provider. Should the number you desire appear to be available, we recommend filling out our online order form immediately so that we can allocate that number to you before someone else reserves it. At the time of placing your order, you will be asked to cover a small one-time fee to help with the costs associated with getting your desired number.
What equipment will I need?
You will not need equipment for this purpose, since the service operates from our equipment. When we need to transfer calls, we do so by using any working telephone number you already have. Nothing needs to be changed.
Do I need to have access to the internet to use your service?
Yes--and there are many good reasons why we strongly recommend that you do. In so doing, you'll have complete access to your services, which you may modifythrough our private customer web site. In having internet service, you will be able to receive bills and modify your system settings as needed.
How do I receive my monthly bills?
We provide an electronic statement after billing a credit card for monthly service fees: by eliminating wasteful paper and postage, we pass along the great savings to you. This system is also praised by clients because they are able to archive data on their computer systems and search for specific billing information with considerable ease. Since we use standard Adobe Acrobat file format for all bills, you will find it very easy to print on standard sized paper. We make it easy for you: if you happen not to have Acrobat viewer software, we'll provide you with a link to a site from which you might download the software free of charge.
How do I pay my monthly bills?
Upon receiving your electronic statement, you will know that we have automatically charged your credit card; those statements provide you with full details related to those charges on your card.
What is my billing period? And, are first month fees prorated?
Billing periods may be in flux at a later point, but, for the moment, we bill all our customers once a month. Applicable service charges like monthly fees for your first month's usage are prorated through the end of the calendar month.
Am I charged for wrong number calls?
Just like any other toll-free service provider, we have no way of knowing what is a genuine call and what is not, so we do have to charge you for those calls--even though, happily, they are usually brief. Although it is normal to receive a few wrong number calls, if you find that there is caller's telephone number that repeatedly (and incorrectly) dials your number, we can block them from calling you in the future.
Can my callers dial from any city or province?
Your toll-free service is available across the nation. Generally, callers can dial from anywhere in Canada, but also the United States, not just callers who are in your area. We can also accept calls from Hawaii and Alaska. Your number cannot accept calls, however, from additional countries.
Can I receive calls on wireless/mobile phones
Absolutely. Whether you are working from your home office or on the road, we are able to direct telephone calls to you wherever you are. We are pleased that our service also includes sending voice mail notifications to you as text messages.
How will I know I have received a voicemail message?
Our system can send you notification messages either by email or by mobile telephone text messaging. If by email, the system can attach an audio file of the caller's message.
Am I able to receive faxes to my existing fax machine?
Yes, we are able to transfer incoming faxes (and other data transmissions) to your office’s incoming fax (or data) line, just as we do with telephone calls to any active telephone number.
Do I have options in terms of the recorded greeting message?
All of our services provide the option of recording a custom greeting, or what we refer to as the “hello” message. This is the first message your clients will hear upon dialling the toll free number, and a great opportunity to allow your clients to know that their call has been received. However, if you do not wish to take advantage of this kind of custom greeting, you may create a direct call transfer using our "Follow Me" service. You can set this up at the time of the initialization of the toll free number. If you decide to use the custom greeting, we can put you in contact with a professional voice actress who can record your message/s on your behalf.
How does the “seven-day risk-free trial” work?
Every new Takeon Communications subscriber has either seven days or thirty minutes of usage--whichever comes first--to try our service. Please note that we do charge the prorated first month bill based on the date when we activated your toll free number, but, should you decide to cancel the service within the trial period, we will refund everything that was charged to you, including the one-time fees you were charged when the order was placed.
We are confident about the fact that you will be pleased with our services and won't want to cancel; however, should you decide to cancel our service, please inform us through our online account management system. Since we are a month-to-month service, you may cancel anytime, even if you are outside of the seven-day risk-free trial period.
Do you “double bill” when counting the minutes used?
The answer to this is “sometimes.” Our billing is competitive because we only charge for the minutes that you actually use. When a caller calls your toll free number, one telephone line is being used and therefore the minutes start accruing one minute at a time. If the caller is listening to your greeting or pre-recorded messages, or leaving a message for you, you are still billed one minute at a time. When we connect a caller to you (or your telephone equipment), this involves making another outbound call to your telephone, which uses a second telephone line. When this happens, the inbound call and the outbound call are billed simultaneously, and the minutes are counted as two minutes of usage for every one minute of talk time.
Some toll free service providers advertise that they do not “double bill,” but here's what they're not telling you: they do not have the same amount of included minutes at the same pricing levels, and they also inflate their per minute cost. Any direct comparison between our service and a competitor will show us in a better light. When you consider the overall value and enhanced services available, we are convinced you will find Takeon Communications the best choice.
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